Terms

 

Thank you for visiting www.ilovealassie.uk.com (‘the website’). These terms and conditions govern consumers’ use of the website and their purchase of goods from the website. By accessing the website and/or placing an order, you signify your agreement to be bound by these conditions and you consent to us using your information in accordance with our privacy policy.

Stockists should contact us directly for our separate trade terms of business.

Payment

All prices quoted on the website are retail, displayed in (£) British Pounds Sterling, and exclude the cost of delivery.

Payment for all orders (including those placed from outside the UK) are made in (£) Pounds Sterling.

All prices for goods delivered within the European Union include VAT where applicable. VAT is not charged for goods delivered outside the European Union, but we maintain one price for each item on our website.

If your order has been delivered within the UK or EU, we can provide a VAT receipt on request. If your order has been delivered outside the EU, we are unable to provide a VAT receipt.

If you are purchasing goods from outside the UK, exchange rate fluctuations and credit card charges may affect the amount billed on your credit card.

All items are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

Ordering online with us is safe and secure. We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. If you prefer, orders can be placed, and credit card details processed, over the telephone. Simply email us your telephone number and we’ll arrange to call you.

While we try to ensure all prices displayed on our website are accurate, errors can occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible to ask if you wish to reconsider your order before proceeding at the revised price.

Payment in whole by credit card or debit card is required before despatch of the goods. Once we have received payment, we will send an order confirmation to the email address provided in the online order form.

The order confirmation email is only an acknowledgement of receipt of your order. Your contract to purchase these items is not complete until we send you an email notifying you that the items have been despatched.

All goods remain the property of I Love a Lassie Ltd until payment is received in full.

Your jewellery will be sent to you in an I Love a Lassie gift box.

Gift vouchers

I Love a Lassie electronic gift vouchers can be purchased online and used when placing an order online at www.ilovealassie.uk.com. They are not redeemable at any of our stockists.

Gift vouchers can be purchased with a minimum value of £10.

To redeem the gift voucher, simply use the unique voucher code during online checkout. After entering the gift voucher code, your order total will be automatically updated with credit to the value of the gift voucher. Any remaining amount must be paid with another payment method, such as a debit or credit card. If you don’t spend the full value of the gift voucher, the remaining credit will be stored and can be used towards your next purchase on www.ilovealassie.uk.com.

If you wish to return goods you have purchased online using an I Love a Lassie gift voucher, we will provide the refund by recharging or replacing your gift voucher. This does not affect your statutory rights.

Gift vouchers may not be exchanged for cash and cannot be used in conjunction with any other voucher codes. Gift vouchers are valid for 24 months from date of issue.

The risk of loss and title for gift vouchers pass to the purchaser upon our electronic transmission of the gift voucher to the designated recipient.

Delivery

The following is a guide to our normal delivery times for items in stock:

Silver items : we aim to despatch within 1-2 weeks of receiving your order.

Special finish items (18ct yellow gold vermeil; 18ct rose gold vermeil; black rhodium): we aim to despatch within 2-3 weeks of receiving your order.

If an item is out of stock, we will notify you of this and inform you by email of the estimated despatch time – this can take between 3-8 weeks depending on the finish.

UK delivery: FREE. Once your order is ready for despatch, it will be sent using next day Royal Mail Special Delivery or Signed For 1st Class. Parcels usually arrive the next working day after posting and require a signature on receipt.

International delivery: fixed rate £12. Once your order is ready for despatch, it will be sent using Royal Mail International Signed For. Parcels usually arrive between 5-10 working days after posting and require a signature on receipt. Alternatively international orders can be sent by courier (eg FedEx) at the customer’s expense.

You will receive an email to confirm once your items are on their way.

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with Royal Mail. I Love a Lassie cannot be held responsible for goods that are lost or delayed in transit. The risk in all goods passes to the buyer upon delivery.

If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

If you have any queries about your delivery please contact us.

Online order cancellations

If you wish to cancel an order placed at www.ilovealassie.uk.com, please return our order confirmation email to us, stating your wish to cancel your order, by email to: info@ilovealassie.uk.com.

We cannot accept cancellation of an order that has already been despatched. In this instance you can return the items within 30 days for a refund – see Returns policy below. The above does not affect your statutory rights.

We reserve the right to refuse any order, for instance: if we have insufficient stock to fulfil your order; or we do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price.

If we refuse your order, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card within 7 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Returns

If for any reason you are not entirely satisfied with your purchase at www.ilovealassie.uk.com, we are happy to offer a 30 day no quibble refund and exchange policy.

Please notify us by email as soon as possible and return the goods to us within 30 days of receipt in the condition they were sold. Therefore undamaged, unworn and in original packaging along with your original order number – only then will we be happy to issue a refund.

Returns should be sent to our jewellery workshop: I Love a Lassie, 12 Raeburn Place, Edinburgh, Scotland EH4 1HN. We recommend you return items via an insured and reliable postal service, for example Royal Mail Special Delivery. I Love a Lassie Ltd does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit.

Your refund will be processed using the payment method used in your original purchase within 7 days of us receiving the returned items. [For international returns, please mark your parcel as “returned goods” otherwise it may get held up at customs. This could cause your refund to be delayed.]

Exchanges are of course possible within the terms explained above.

In the rare event that goods are delivered faulty or damaged please email info@ilovealassie.uk.com as quickly as possible so we can arrange a replacement or a refund. If the parcel you receive is damaged or open, please do not accept the delivery and contact us immediately to arrange a replacement. In the case of faulty or damaged goods we will bear the costs of postage to return the goods and issue a re-delivery.

Hallmarks

Hallmarking is your guarantee of quality. All of our jewellery is independently marked for fineness and is assayed at the Edinburgh Assay Office, except for smaller pieces, such as earrings, where hallmarking is not appropriate. For further information about hallmarks and what they mean, visit the Edinburgh Assay Office website.

Disclaimer & liability

The I Love a Lassie website provides a general description of the nature of the goods. We endeavour to ensure that all descriptions and illustrations of the items on the website or otherwise provided to you are accurate but there may be slight variations in shape, dimensions, colour and weight.

I Love a Lassie reserves the right to remove any items listed in the website from sale, to change designs, technical specifications or alter prices without prior notice.

Except in relation to the description of products and services available for order from our website, we make no guarantees or warranties concerning the security, timeliness, relevancy, sufficiency, accuracy or reliability of any data, information, or services provided to you on or through this site. We will work to keep the website up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology. We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time.

The website may contain direct links or hyperlinks to websites that are maintained by third parties. When utilising such a link, you are leaving our website; therefore, I Love a Lassie has no control over, does not endorse, and rejects firmly all and any liability and is not liable for damages and costs incurred by the user, the quality, operation, reliability, compliance with laws, ethics, business practices, nor content of such third party websites, or for any product or service advertised or provided therein.

Copyright

All I Love a Lassie designs are the copyright of I Love a Lassie Ltd and lodged with the British Jewellers’ Association’s copywatch scheme. I Love a Lassie is an unregistered trademark.

Unless otherwise designated, I Love a Lassie Ltd is the sole owner of all intellectual property rights to this website and its contents, particularly the design rights and copyrights concerning its jewellery and branding. This also includes copyright protection for all website content, including the design, layout, graphics, photos, format, and other visual or electronic elements of the site. I Love a Lassie Ltd, with ALL RIGHTS RESERVED, owns all ownership rights pertaining to the information and material contained on this website, including, but not limited to, the I Love a Lassie name, logos, trademark, graphics, photos, images, and content. No images are to be removed without consent from the company.

By using our website you agree to use the site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the site.

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the website content in any way, other than that as may be intended and stated within the relevant part of the site. Any other use of site content requires the prior written permission of I Love a Lassie.

Registration information

I Love a Lassie Ltd is registered in Scotland No. SC441960. VAT Registration No. 157 6823 77. Registered office: Auchendinny Mains Farmhouse, Penicuik, Scotland EH26 8PG.