We offer a 30 days NO QUIBBLE refund and exchange policy for any items purchased online at

Please notify us by email as soon as possible and then return the items to us, along with their order number, within 30 days of receipt in the condition they were sold: undamaged, unworn and in their original packaging.

Returns should be sent to our jewellery workshop: I Love a Lassie, 12 Raeburn Place, Edinburgh, Scotland EH4 1HN. We recommend you return the items via an insured and reliable postal service, for example Royal Mail Special Delivery. We do not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit.

Your refund will be processed using the payment method used in your original purchase within seven days of receiving the returned items. Alternatively, we will urgently arrange for exchange items to be despatched to you.